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Communication Skills in Pharmacy Practice: A Practical Guide for Students and Practitioners

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This book divided 14 chapters. Chapter 1 describes the characteristics of patient centered pharmaceutical care. Chapter 2 provides an interactive model of interpersonal communication that can help the raeders analyze and understand the communication process. Chapter 3 and 4 identify crucial nonverbal elements in communication and examine environmental and personal barriers to effective communication with patients that must be addressed in pharmacy practice. Chapter 5 focuses on the crucial roles effective listening and empathic communication play in the readers ability to establish effective, trusting relationship with the patients the readers serve. Chapter 6 identifies aspects of assertiveness that will help the readers both initiate effective communication and respond appropriately in conflict situations with patients, coworkers, physicians, and other helath care professionals. Chapter 7 presents the most common approaches to interviewing patients and assessing their needs. The effective collecting and organizing of patient data is built on strong listening, interviewing, and assessment skills. Chapter 8, which builds on these interviewing and assessment skills, present the most appropriate strategies to help patients with their medication management issues. Chapter 9 continues the discussion about how effective interpersonal communication enhances patient care and describes the role of communication in minimizing medication errors and improving patient safety. Chapter 10 discusses how application of these communication skills to specific patient populations is essential since different approaches and sensitivities are needed for various types of patients. Chapter 11 covers specific strategies for interacting with children and their families, since this population requires unique approaches. Chapter 12 provides insights into interprofessional communication and the development of critical collaborative relationships with other health care providers in an effort to enhance patient care. Chapter 13 identifies specific communication skills that are essential to assuring patient safety and better helath care outcomes using internet communication. Chapter 14, frames pharmacist interactions with the other in the broader context of appropriate and inappropriate behavior.

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Detail Information

Series Title

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Call Number

615.1-4 Bea C

Publisher

Philadelphia : Wolters Kluwer., 2008

Collation

Ed.5-Cet.1. xxii, 242 hal. Ilus. ; 22,5 cm Index.

Language

Indonesia

ISBN/ISSN

978-0-7817-6598-5

Classification

615.1-4 Bea C

Content Type

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Media Type

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Edition

NULL

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