Disertasi/Tesis/Skripsi

Pengaruh Kualitas Layanan Perpustakaan terhadap Kepuasan Mahasiswa Universitas Timor : Study Eksplanatory pada Unit Pelaksana Teknis Perpustakaan Universitas Timor

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ABSTRACT
Palmerya Christina Sau, 210120170007, Magister Program of Communication Science, Faculty of Communikation Science, Padjadjaran University. This research entitle “The effect of the quality of library services on satisfaction of University of Timor students (explanatory studies on the Technical Unit of the University of Timor Library)”.
The library is one of the important units in higher education in providing information, especially related to disclosure of public information, literacy, educational development, precise and rapid dissemination of information to the public in the field of education. As a librarian, attention towards identification of various dimensions of the quality of library services is important in order to satisfy the needs of the students. Therefore, an evaluation of the quality of services needs to be carried out at a college library to clearly ascertain the actual needs and the student’s perception on the quality of services provided. Besides, it is also necessary to know what dimensions of service quality can affect the student’s level of satisfaction while using library services.
The aim of this study is to know of the influence of service quality dimensions in the LibQUAL model as stated by Colleen Cook, et.al (2003) and developed by Rahayuningsih regarding the effect of quality service, information control and library as the place towards user satisfaction. The relationship or influence is explained either simultaneously or partially from the dimensions of quality library service. The method used in this research is quantitative descriptive method with explanatory survey study. To find out the results of this study researchers used descriptive statistical analysis methods, pearson test and path analysis test.
The results showed three dimensions as proposed by Colleen Cook, et.al.; that the students 'perceptions of the quality of the University of Timor’s library services simultaneously have a significant and well-classified effect, while the students' perceptions of the quality of the University of Timor’s library services partially showed the dimensions of effect of service has a smaller or insignificant influence compared to the information control and the library as place of satisfaction dimensions which have a significant influence. The dimension with greater influence on student’s satisfaction is the place of the library.

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025.580 7 PAL p

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Bandung : Fikom Unpad., 2019

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xi, 208 hlm. : Ilus. ; 30 cm.

Language

Indonesia

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025.580 7 PAL p

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