Text

Delivering Quality Service:Balancing Customer Perceptions and Expectations

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Series Title

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Call Number

658.812 Zei D C1

Publisher

New York : The Free Press., 1990

Collation

xii,226 hlm., index, 16 cm;25 cm

Language

English

ISBN/ISSN

0029357012

Classification

658.812

Content Type

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Edition

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Subject(s)

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