Washington, D.C. :
The Nationa Academies Press.,
2007
Collation
xiii, 159 hlm.: ilus.; 25 cm.
Language
ISBN/ISSN
978-0-309-10393-0
Classification
350
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
-
Specific Detail Info
Chapter 1 Background And Current Context
Chapter 2 Lessons From Electronic Services in Financial Institutions
Chapter 3 The Social Security Administration's Information Technology
Chapter 4 Toward Organizational Transformation for Electronic Service Delivery