Skripsi
Pelayanan Perijinan oleh badan Pelayanan Perijinan Terpadu Satu Pintu Studi pada Badan Pelayanan Perijinan Terpadu ibu kota Bekasi
ingServiceAgency)inBekasiCity. The Agency provides public service related to eitherprocesses or proceduresforperformingormanagingpermitsinBekasiCity. Publicserviceisallofpublicserviceactivitiesmadebycentraland localgovernmentinstances and State-Owned Corporation orLocalOwnedCorporationintheformsofcommodityandservicetosatisfy communityneedsorenforcementoflawandrule.Therefore,economic, efficient,effective,fairserviceisindicatorofBadanPelayananPerijinan TerpaduSatuPintuvisionandmissionandrelevantdivisionsinthe coordinationofgoodgovernanceandtheimprovementofpublicservice. Itissuggestionthatthefuturedevelopmentshouldbealwaysfitthe publicneedswithtime.Also,theimprovedstageofinformationon websiteisnecessarytofacilitatethecommunityinobtaininginformation onthelicensingservice. Methodusedinthisstudyisdescriptivemethodinqualitative approachalongwiththetechniquesofdatacollectionbymeansof literature studies and field studies comprising observations and interviews.Theindicationfoundthisstudyistheprocessoflicensing servicefromaspectsofeconomy,efficiency,effectiveness,andjusticeto facilitatepeoplesinmanagingtheirpermits. TheresultsofthestudysuggestthatBadanPelayananPerijinan TerpaduSatuPintu,BekasiCity,inperformingtheirtaskshavesome obstaclessuchasthecompletionperiodofpermitandnon-permitissues isunderoptimalornotfitSOPofBadanPelayananPerijinanTerpadu SatuPintu,BekasiCity,thepublicappreciationoftheSOPisnotyet optimal,theITapplicationiflessoptimal,andthelackofSDA with competenciesinIThisthesisisaresearchofLicensingServicebyBadanPerijinan SatuPintu(IntegratedOne-GateLicensT. Basedontheresultsanddiscussions,itcanbeconcludedthatthe coordinationoflicensingservicebyBadanPelayananPerijinanTerpadu SatuPintu,BekasiCity,donotmaximizetheuseofIT(informationand technology),forexample,E-ServiceorE-Governmenttofacilitatepeople inmanagingtheirpermits. Keywords: Public Service,BPPT,Bekasi City,Licensing Service, InformationandTechnology,E-government.
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