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UKUR KUALITAS PELAYANAN (SERVQUAL) DALAM UPAYA MENINGKATKAN LOYALITAS PELANGGAN - - (Studi Kasus Pada The Palais Dago Hotel Bandung)

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Skripsi Program Studi : Manajemen Kelulusan : September 2014

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: Universitas Padjajaran.,

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English

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