Comparison of Maternal Health Service Satisfaction Level of National Health Coverage and Non National Health Coverage Patients in Bandung Mother and Child Hospital

Main Authors: Yuntiani, Rika, Achmad, Eppy Darmadi, Djuhaeni, Henni
Format: Article info application/pdf eJournal
Language: eng
Published: Althea Medical Journal , 2016
Subjects:
Online Access: http://journal.fk.unpad.ac.id/index.php/amj/article/view/869
http://journal.fk.unpad.ac.id/index.php/amj/article/view/869/799
ctrlnum article-869
fullrecord <?xml version="1.0"?> <dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">Comparison of Maternal Health Service Satisfaction Level of National Health Coverage and Non National Health Coverage Patients in Bandung Mother and Child Hospital</title><creator>Yuntiani, Rika</creator><creator>Achmad, Eppy Darmadi</creator><creator>Djuhaeni, Henni</creator><subject lang="en-US"/><subject lang="en-US">National health coverage, maternal health, satisfaction</subject><description lang="en-US">Background: Healthcare is financially inaccessible to some people. This results in deterioration of patients&#x2019; condition or even death, which is proven by the high level of Maternal Death Rate in Indonesia. The government implemented the National Health Coverage (NHC) system to ensure the provision of quality health care for the entire community. This study aimed to examine the NHC and non-NHC patients&#x2019; perception to quality maternal healthcare services.Methods: This study was an analytic cross-sectional study conducted from August&#x2013;October 2014. One hundred and twenty six respondents from Kota Bandung Mother and Child Hospital were included. The tool used in this study was a validity and reliability-tested questionnaire encompassing five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The Kolmogorov-Smirnov test was used to test the hypothesis.Results: The study showed that the majority of NHC(75%) and non-NHC patients (89%) ware unsatisfied with the maternal healthcare services. Most patients felt unsatisfied towards the reliability dimension which involved complicated referral procedures and examination time that failed to comply with what was promised.Conclusions: There is no difference between NHC and non-NHC patients&#x2019; level of satisfaction of maternal health care service in Bandung Mother and Child Hospital. [AMJ.2016;3(3):425&#x2013;29]</description><publisher lang="en-US">Althea Medical Journal</publisher><publisher lang="id-ID">Althea Medical Journal</publisher><contributor lang="en-US"/><date>2016-10-25</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>Other:</type><type>File:application/pdf</type><identifier>http://journal.fk.unpad.ac.id/index.php/amj/article/view/869</identifier><source lang="en-US">Althea Medical Journal; Vol 3, No 3 (2016); 425&#x2013;429</source><source lang="id-ID">Althea Medical Journal; Vol 3, No 3 (2016); 425&#x2013;429</source><source>2337-4330</source><language>eng</language><relation>http://journal.fk.unpad.ac.id/index.php/amj/article/view/869/799</relation><rights lang="en-US">Copyright (c) 2016 Althea Medical Journal</rights><rights lang="en-US">http://creativecommons.org/licenses/by-nc/4.0</rights><recordID>article-869</recordID></dc>
language eng
format Journal:Article
Journal
Other:info:eu-repo/semantics/publishedVersion
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File:application/pdf
File
Journal:eJournal
author Yuntiani, Rika
Achmad, Eppy Darmadi
Djuhaeni, Henni
title Comparison of Maternal Health Service Satisfaction Level of National Health Coverage and Non National Health Coverage Patients in Bandung Mother and Child Hospital
publisher Althea Medical Journal
publishDate 2016
topic National health coverage
maternal health
satisfaction
url http://journal.fk.unpad.ac.id/index.php/amj/article/view/869
http://journal.fk.unpad.ac.id/index.php/amj/article/view/869/799
contents Background: Healthcare is financially inaccessible to some people. This results in deterioration of patients’ condition or even death, which is proven by the high level of Maternal Death Rate in Indonesia. The government implemented the National Health Coverage (NHC) system to ensure the provision of quality health care for the entire community. This study aimed to examine the NHC and non-NHC patients’ perception to quality maternal healthcare services.Methods: This study was an analytic cross-sectional study conducted from August–October 2014. One hundred and twenty six respondents from Kota Bandung Mother and Child Hospital were included. The tool used in this study was a validity and reliability-tested questionnaire encompassing five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The Kolmogorov-Smirnov test was used to test the hypothesis.Results: The study showed that the majority of NHC(75%) and non-NHC patients (89%) ware unsatisfied with the maternal healthcare services. Most patients felt unsatisfied towards the reliability dimension which involved complicated referral procedures and examination time that failed to comply with what was promised.Conclusions: There is no difference between NHC and non-NHC patients’ level of satisfaction of maternal health care service in Bandung Mother and Child Hospital. [AMJ.2016;3(3):425–29]
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